Do I have to sign a contract?Your membership agreement is not a contract. It is a simple month to month agreement. Freedom Fitness is here to ease the burdens of the unexpected. Nothing hidden. No cancellation fees. No Contract.
How will I pay my dues at the club?
Membership is a simple month-to-month agreement with a 30-day cancellation notice. All monthly dues payments are made via Electronic Funds Transfer (EFT) from a checking or savings account or via credit/debit card. This very common method of monthly payments basically sends a message to your bank requesting they transfer the dues amount on or about the 5th or 20th of each month, whichever you choose.
What is EFT?
An Electronic Funds Transfer (EFT) payment allows you to remit payment electronically instead of bringing your checkbook, cash, or credit card to the club every month to pay your dues. It is a safe and efficient system that allows payments from your checking or charge account. Many of you are already automatically making mortgage, insurance, car and other payments that regularly come due.
How can I be sure that my payments have been made? Do I get any kind of receipt after I have transmitted electronically?
Your EFT payments will appear on the account statement you receive from your bank or Credit Card Company. Remember, you must have sufficient funds available to complete the EFT transaction.
Can I pay my dues in a manner other than EFT?
Yes, you can make a full year’s payment up front, if you choose. At the end of the year’s time, prepaid members will pay for the next full year or will automatically continue on a month to month basis(will use our EFT program and will pay the prevailing monthly dues at that time) after the pre-paid term has expired. To cancel, one month full advance written notice to the club and all other procedures apply. Pre-paid Annual Accounts are non-refundable.
How do I cancel?
Giving a full 30 day advance written notice to the Club will terminate EFT transfer or automatic annual renewal. The member must complete the resignation form at the club in person or via e-mail. After the Club’s written acknowledgment of such voluntary resignation, the member shall not be subject to any further dues or other charges. If written notice is received past the required one-month notification the member will be required to full payment of the subsequent month’s dues. Resignation will be effective when the Club has received all required payments. Please refer any questions to club manager, or owners.
Is this Secure?
We will employ all reasonable security procedures to ensure that transaction sets, notices and other information specified in enrollment forms that are electronically created, communicated, processed, stored, retained or retrieved are authentic, accurate, reliable, complete, and confidential. We do not share your information with any other groups.
How do I handle a questionable charge?
If you think a charge on your account or some other problem or error has occurred, please contact our office at 208-495-3613 or 208-353-3954, contact Randy or Delainy Manker during business hours, week days for any membership issues. You can also report it to the issuer by certified mail, return receipt requested, within 60 days of the date you received your periodic statement or terminal receipt. The institution will investigate the charge and notify you of the results.
What if I change my checking account or lose my credit card or it is stolen?
Report any changes to your checking or credit card accounts immediately to us. Fill out a billing change request form at the front desk.
What happens if my dues are returned unpaid from my bank?
If for any reason your dues are returned unpaid you will be contacted. A $15 fee will be charged and the payment must be made at the Front Desk. Memberships that have closed accounts will have 15 days to submit new information for EFT payment.
If I get injured and can not use the club what can I do?
A Medical freeze is approved with written notice from your doctor. All freezes require proper forms are filled out at the club with a copy of doctor’s note, and club approval by the club manager or owner. Your dues will be reduced to $0 per month until the club receives a medical release form from the doctor to return.
What if I am unable to use my membership?
A member may apply for inactive membership twice per calendar year with the following stipulations: First, the leave must be at least one month, but not longer than 3 months; Second, the member’s dues will be reduced to $10.00 per month for each inactive month; Third, the member must fill out a Freeze form one week prior to their billing date of the 5 or 20 to avoid being charged your next EFT. The Club may, in its sole discretion, approve or reject any application for inactive membership. Members applying for inactive status must be current in their account. Under no circumstances will freezes be granted retroactively.
What if I am unable to use my membership or are injured and I paid in full for 1 year?
Paid in full members may apply for inactive membership or medical freeze once per calendar year. The leave can be up to 3 months. Medical freeze requires a medical release from doctor to return. Months of leave will be added to the end of your term.
What if I am unable to use my membership due to deployment with the military?
Soldiers who are deployed may request a freeze on their account to inactive membership at no charge for the term of deployment.
